الفيل الأبيض

Eligibility:

• Exchanges are accepted within 10 days from the date of delivery.
• Items only above $100 can be exchanged.
• Custom or personalized jewelry is not eligible for exchange.
• Items must be in their original condition, with all packaging, tags, and certificates of authenticity intact.

Procedure:

1. Request an Exchange: Contact our customer service team at contact@moiseau.com to request an exchange. Please provide your order number and details of the item you wish to exchange for.
2. Return the Original Item: Follow the same return procedure outlined above to send the original item back to us.
3. Inspection: Upon receipt, our team will inspect the returned item. If the item meets our exchange criteria, our team will process the exchange to your original payment method within 7-10 business days. Customer will need to bear the cost, if item is priced more than the next item purchased.
4. Processing the Exchange: Once we receive and inspect the original item, we will process the exchange and ship the new item to you. Shipping fees for the exchanged item will be covered by the customer.

2. Damaged or Defective Items

If you receive a damaged or defective item,please make sure to send us the picture right after you have received the orderand contact us immediately at contact@moiseau.com. Wewill arrange for a replacement or a full refund at no additional cost.