Exchanges are accepted within 10 days from the date of delivery.
Items only above $100 can be exchanged.
Custom or personalized jewelry is not eligible for exchange.
Items must be in their original condition, with all packaging, tags, and certificates of authenticity intact.
Procedure:
Request an Exchange: Contact our customer service team at contact@moiseau.com to request an exchange. Please provide your order number and details of the item you wish to exchange for.
Return the Original Item: Follow the same return procedure outlined above to send the original item back to us.
Inspection: Upon receipt, our team will inspect the returned item. If the item meets our exchange criteria, our team will process the exchange to your original payment method within 7-10 business days. Customer will need to bear the cost, if item is priced more than the next item purchased.
Processing the Exchange: Once we receive and inspect the original item, we will process the exchange and ship the new item to you. Shipping fees for the exchanged item will be covered by the customer.
2. Damaged or Defective Items
If you receive a damaged or defective item,please make sure to send us the picture right after you have received the orderand contact us immediately at contact@moiseau.com. Wewill arrange for a replacement or a full refund at no additional cost.
Care Instruction
Jewelry Care Tips: Give your jewelry a little TLC after each wear by gently wiping off any makeup residue and skin oils with a soft cloth, ensuring it stays radiant and gleaming.
Keep it safe in a zip bag or an airtight container, shielding it from dust and moisture.
Steer clear of exposing your precious pieces to the harsh elements like hot tubs, pools, or the salty ocean air, preserving their luster and longevity.
Protect the jewelry from damaging effects of perfume, hairspray, sunscreen, and other chemical substances, allowing them to sparkle unhindered.
Don't forget to bid goodnight to your beloved baubles before hitting the hay, ensuring a restful slumber for both you and your jewelry.
The colors and designs may slightly vary from the images.
