Privacy & Cookie Policy
This Privacy and Cookie Policy governs how information iscollected, used, shared, and stored on the www.moiseau.com website (the “Website”), along with associated customer service channels. Wevalue your privacy and aim to clarify our data practices in this policy. TheWebsite is owned and managed by Moiseau and/or its affiliates and subsidiaries(“we,” “us,” or “Moiseau”), based in the United Arab Emirates.
By accessing our Website or sharing information throughcustomer service channels, you accept the practices outlined in this Privacyand Cookie Policy and our Website Terms and Conditions. We periodically updatethis policy, and you will be bound by the latest version published on ourWebsite. It is your responsibility to review our Privacy and Cookie Policy forany changes.
We, along with authorized service providers, collect information directly from you via the Website, other websites we operate, or through our customer service channels, including phone, email, Personal Shopping visits, or Live Chat (if available). We also gather information when you interact with our Website, visit other affiliated websites, or through third parties authorized to share your data. Information may be collected even if you are not a registered user or have not placed an order. This information may include:
Name,delivery address, phone number, email address, billing and payment details,date of birth, gift recipient information, gender, nationality, and personal shopping preferences.
Your location, URL used to access the Website, device type or unique identifier, IP address, domain type, pages visited, search terms used, and items clicked.
Orders placed, items purchased, date and time of orders, abandoned carts, preferences, and personalized item requests.
Data from couriers, payment providers, or the Amber Program.
Details provided through surveys, contests, or product registrations.
We collect full payment card details solely for transaction processing purposes, and these details are not stored, sold, or rented by us. Full card details are inaccessible to our staff, and all transactions are managed by certified, trusted partners responsible for securing your payment information.
If you provide us with another person's information, you confirm that you have their consent.
Our Website utilizes first-party cookies (small data files sent to your device) and similar technologies accessible upon your return to the Website. Third-party cookies may also be used.
There are five types of cookies
These allow for Website navigation and use of features like shopping carts.
These help us analyze customer interactions to improve our Website and enhance your shopping experience.
The Website remembers preferences, like your username, language, or location, for a more personalized experience.
These are used to present relevant ads, manage ad frequency, and assess campaign effectiveness. We may use non-cookie technology for a personalized experience.
We may collaborate with third-party providers who set cookies, web beacons, or similar technologies on our Website to enhance user experience, avoid fraud, or fulfill our services.
By using the Website, you consent to our and third-party cookies as described. If you wish to delete cookies, please consult your browser’s help section. Note that deleting or disabling cookies may limit Website features.
We (and/or entities mentioned in “Who May We Share Information With”) may use your information for:
If a Live Chat feature is available, chat transcripts may be recorded and stored solely for customer service purposes.
We may share your information with:
For questions about this Privacy and Cookie Policy, you may reach us via our email at support@moiseau.com
Upon registration, you may choose whether to receive marketing communications. Every marketing message includes an option to unsubscribe, and you may update your preferences anytime by contacting us. You may also correct incorrect data displayed in your account or, in some cases, update it directly online.
Data you provide through the Website is stored on secure servers. Payment transactions are encrypted with Secure Socket Layer (SSL) technology. You are responsible for keeping any Website passwords or login details secure.
We have implemented security measures, including authentication, monitoring, encryption, and auditing, to protect our systems. However, internet data transmission is inherently insecure, and we cannot guarantee its safety. Any data transfer through our Website is at your own risk.
Your data may be stored or transferred outside the UAE, potentially to countries with varying data protection standards. By using our Website, you acknowledge this possibility. We require third parties receiving personal data to keep it secure, confidential, and used only for agreed purposes.
This Privacy and Cookie Policy does not cover third-party websites linked from our Website, and we are not responsible for their privacy or cookie practices. Please review those policies separately. If you are an Amber or Facebook member, data collected on those sites is subject to their terms, though we may combine such data with Website data.
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